Don't ever name your child the same name as you. It confuses everyone, from doctors to insurance carriers to airlines. USAir and United won't let me check-in online any more, since it can't figure out what to do with Jonathan and me. We both have different frequent flyer numbers, but it is confused. USAir says to call United, and United says to call USAir. A "Pearl Smith" (there's a Indian name...) at United says though she won't take responsibility for what she says, and it is her real name, I should wait in line at USAirways.And she apparently owns United Airlines, as, "there isn't anyone higher than her". I did eventually get her to admit that she lied when she said it was her real name, that it is actually her work name. She also claims that she is the only "Pearl" at all of United, which I suppose might be true, but given all the rest that she said, somewhat doubtful. There is no way to be reconnected back to her, and thus no accountability.
I guess the solution is to just never fly on United again, all these double-booked flights make everything so confusing. Hopefully, we will get to Boston.
posted by Jon Daley on April 20, 2006, 8:01 AM
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